Last updated: September 28, 2026

Need help with a product or an order? The sinklora customer service team can assist with spice-storage product questions, dimensions, materials, order updates, shipping, returns, payments, privacy requests, and other matters related to our store.

Contact sinklora

sinklora is an online retail store operated by Shantou Binkai Internet Technology Co., Ltd. The company manages pet harness and leash set sales, order fulfillment, customer service, returns, refunds, and other transactions completed through sinklora.com.

Legal Entity: Shantou Binkai Internet Technology Co., Ltd.

Registered Address: North Side, Middle Section of Gugui Road, Shangbao, Gurao Town, Chaoyang District, Shantou, Guangdong, China

Email: service@sinklora.com

Hours: Monday to Friday, 9:00 AM - 6:00 PM Eastern Time, excluding public holidays.

Our team normally responds within 1–2 business days.

When contacting us about an existing purchase, please include your order number and the email address used during checkout. This will help us locate your order and provide assistance more efficiently.

If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us as soon as possible and provide clear photos or videos showing the product, packaging, and shipping label.

Please contact our customer service team for return instructions before sending an item back. Returns sent without prior approval may not be accepted, as the correct return address may differ depending on the order.

Most inquiries are answered within 1–2 business days. Additional processing time may be necessary for cases involving shipping carriers, payment providers, order verification, or privacy-related requests.